Warranty & Returns

30-Day Hassle-Free Returns

We offer a 30-day hassle-free return policy on standard PortaTray products.

Returns are accepted for:

  • Ordering the wrong size

  • Change of plans

  • General returns

Items must be returned in new, unused condition.

If you are unsure about sizing, we strongly recommend measuring your crate’s interior floor before ordering.

Custom Orders

Custom trays are made specifically to your provided measurements.

Because of this, custom trays are non-returnable.

Custom trays can be manufactured up to:

120” x 50” x 4”

Most custom trays ship within 48 hours (2 business days).

Warranty Coverage

Stainless Steel Trays

Stainless steel PortaTray products include a Lifetime Warranty covering manufacturing defects such as structural seam failure.

Galvanized Steel Trays

Galvanized trays are covered under our standard product warranty against manufacturing defects.

Questions?

If you have questions about sizing, returns, or warranty coverage, please contact us before placing your order.

We are happy to help confirm the correct fit.

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